IT Support (D)
Test Company
- Penuh waktu
- On-site • Jakarta Selatan
- Rp5.500.000 – 7.000.000
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Deskripsi Pekerjaan
• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Troubleshoot system errors, application crashes, and connectivity issues.
• Respond to IT support requests via ticketing system, email, or phone.\
• Assist in onboarding new employees by setting up accounts, access permissions, and hardware.
• Monitor system performance and ensure timely updates and security patches.
• Collaborate with the IT team to implement new technologies and improvements.
• Maintain accurate documentation of IT assets, configurations, and solutions.
• Educate users on best practices for cybersecurity and IT policies.
Kualifikasi
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 1-3 years of experience in IT support or a related role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with Microsoft 365, Google Workspace, and other enterprise applications.
• Understanding of networking concepts (LAN, WAN, VPN, DNS, DHCP).
• Experience with IT ticketing systems and remote troubleshooting tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
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